Psychotomy

and onwards from http://attriel.psychotomy.net/wp/2011/11/fun-with-prescriptions/

Two weeks ago, just after tday, I called in Kittys scrip for the next portion.  I said that it was for the next portion of a partial fill of a compounded medicine.  She looked in the computer, couldn’t find any record of a current scrip for refills.  She went looking for the paperwork, couldn’t find it any of the places she knew to look, said she’d call back when the pharmacist was available for her to ask.  Called back like two minutes later, pharm knew exactly where to look and poof we’re in business.  Said I’d pick it up Tuesday.

Actually, she was good, I liked her.  She did more than read the screen, she tried to find it and then went to ask the pharmacist.  They need more peopel like her.

It was Thursday or so before we got there to do pick up.  Lady at the window asks for the name, I give it, she walks off.  I yelled after her that it was in the fridge, because I get tired of them looking and coming back never opening it.

She comes back, couldn’t find it.  ”Did you check the fridge” “not there”  How do you spell the name … how do you know you couldn’t find it??? so I start spelling thel ast name “no no, Kitty, how do you spell it? KOT?”  uh, no, K-I-T-, thats enough.

if you’re having that much trouble with tghe easy part … ??? all we have is a refill, oh you already picked that up, are you sure you called it in to THIS cvs?  ”Just get the pharmacist”

Pharm looks up, waves, comes close enough to ask “compounded partial?” yeah thats it!  she tells the clerk where to look aaaand … its not there.  pharm dsays she can mix it in half an hour before they close, she remembers it and doesn’t understand where it went.

So we drive a bit, come back, new clerk.  Starts with the same “whats the name?” I tell her to just get the pharm.  i’m so not going through this again.  Pharm hands her the scrip immediately, waves again, and were gone!

Best part? We’ve only given him his meds a few times since t-day.  he doesn’t seem to need them.  But if the insurance company’s gonna rack me over the rails trying to get the meds and insist on 90-days … I damn well want my 90-days!

And I feel that the pharmacies system needs work, so I’m giving them practice.  Because this is seriously annoying to go through, maybe I can help someone else!

Posted in: Kitty by attriel /